Right of withdrawal
You have the right within fourteen days without giving any reasons to revoke this contract.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
To exercise your right of withdrawal, you must inform us (Carrotees UG (haftungsbeschränkt), Hannah-Arendt-Str. 10, 45144 Essen, Germany, Germany, +49 1707078090, info@carrotees.de) by providing a clear statement (for example, a letter sent by post or an email) regarding your decision to withdraw from this contract.
Consequences of the revocation
If you withdraw from this contract, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we receive notification of your withdrawal from this contract. We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods without delay and, in any case, no later than fourteen days from the day you notify us of the cancellation of this contract to the sender’s address of the corresponding package (as stated on the packing slip or the package itself). Depending on the type of goods and the service provider’s location, the return address may be abroad, to which the goods must be returned. These countries include Spain, Latvia, and North America. The deadline is met if you dispatch the goods before the fourteen-day period expires. Furthermore, you must ensure that the return can be clearly identified (e.g., by including a copy of the invoice or a note with the invoice number in the package).
If the returned goods are products of impeccable quality (e.g., if you do not like the design or the textiles do not fit), you also have the option of sending the return to the following address:
LDS-Kassel
Die Freiheit 13
34117 Kassel
Please note that this option is not available in the event of quality defects.
You shall bear the direct costs of returning the goods.
